Last year, we reviewed package scanning procedures at 25 delivery units and found USPS employees were not always following package scanning procedures at 21 of the 25 units. If a carrier makes a “stop the clock” scan at a location other than the delivery point – before delivery is even attempted – a customer would see package delivery made or attempted when none has actually occurred.
Two years ago, our comprehensive audit on USPS’s package delivery scanning process in city delivery operations found carriers were sometimes making improper “stop-the-clock” scans at a location other than the designated delivery location (house, business, apartment building). Anyone tracking a package would see that delivery was made or attempted. This scan “stops the clock,” indicating USPS has met its delivery commitment.
We flagged this activity in a recent Management Alert.Ĭarriers are supposed to scan a package at the delivery location after either delivering or attempting to deliver the package. Our recent audit work found employees were sometimes improperly scanning packages at the post office rather than at the point of delivery and not following scanning policies. Yet we continue to find shortcomings in this area. Postal Service scanning information be accurate. “Real-time tracking” often tops lists of consumers’ preferred features. Package visibility is important to consumers, as many ecommerce surveys indicate.
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